SHIPPING POLICY

At Eccentric Wear Studios, we aim to make your shopping experience as seamless as possible, from the moment you place your order until it reaches you.

All orders are shipped within South Africa using trusted delivery partners, including PUDO and The Courier Guy.

ORDER PROCESSING

Orders are processed after payment has been successfully received and verified.

Please allow 1–3 business days for your order to be processed and prepared for dispatch.

Orders are generally not processed on weekends or public holidays.

Once your order has been dispatched, you will receive your tracking information where applicable.

SHIPPING OPTIONS

PUDO LOCKER DELIVERY

We offer delivery to PUDO lockers throughout South Africa.

PUDO provides convenient locker-to-locker and other delivery options through its network of parcel lockers.

When your parcel arrives at the selected locker, you will receive a notification and collection information.

Important: Customers are responsible for collecting their parcels within the collection period provided by PUDO. PUDO's terms state that recipients generally have 48 hours after notification to collect a parcel from the destination locker. Failure to collect within the applicable period may result in the parcel being returned and additional redelivery fees being charged.

Please ensure that the correct:

• Full name

• Mobile number

• Email address

• Selected PUDO locker

are provided when placing your order.

THE COURIER GUY

We also use The Courier Guy for deliveries.

Depending on the delivery option selected, parcels may be delivered to a residential/business address, kiosk or locker.

Once your parcel has been dispatched, you will receive tracking information where applicable.

Delivery times may vary depending on your location and the service selected.

DELIVERY TIMES

Delivery times are estimates and are not guaranteed.

PUDO currently indicates an estimated transit time of approximately 1–4 business days, excluding order processing time.

The Courier Guy delivery times vary depending on the service, destination and delivery method.

Please allow additional time for:

• Remote or regional areas

• Public holidays

• Weekends

• Peak shopping periods

• Courier delays

• Weather disruptions

• Operational issues

• Circumstances outside of our control

SHIPPING FEES

Shipping fees are calculated according to the delivery option and destination selected at checkout.

The applicable shipping fee will be displayed before you complete your purchase.

Shipping fees are generally non-refundable once an order has been dispatched, except where required by applicable law.

TRACKING YOUR ORDER

Once your order has been dispatched, you may receive a tracking number or shipment reference.

You can use the tracking information provided to monitor the progress of your delivery.

PUDO parcels can be tracked through the PUDO tracking system, while The Courier Guy provides shipment tracking for applicable deliveries.

Please allow some time for tracking information to become active after your parcel has been handed over to the courier.

INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information at checkout.

Eccentric Wear Studios is not responsible for delivery problems caused by:

• Incorrect addresses

• Incorrect contact numbers

• Incorrect email addresses

• Incorrect locker selections

• Incomplete delivery information

• Failure to collect a parcel

If a parcel has to be redirected, returned or redelivered because incorrect information was provided, additional shipping charges may apply.

FAILED DELIVERY OR UNCOLLECTED PARCELS

If a customer fails to collect a parcel from a PUDO locker within the applicable collection period, the parcel may be returned to the courier's depot or to us. PUDO's terms indicate that additional redelivery fees may apply after an uncollected parcel is returned.

Any additional delivery or redelivery fees resulting from the customer's failure to collect the parcel may be charged to the customer.

LOST OR DAMAGED PARCELS

We take reasonable care when preparing and packaging orders for shipment.

If your parcel appears damaged upon delivery, please contact us as soon as possible and provide photographs of the packaging and the item received.

If your parcel is lost or significantly delayed while in the courier's possession, please contact us so that we can assist with the courier investigation.

Courier claims may be subject to the terms and conditions of the relevant delivery provider.

DELIVERY DELAYS

Eccentric Wear Studios is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, strikes, public holidays, customs or other unforeseen events.

We will, however, make reasonable efforts to assist you in resolving delivery issues.

CHANGES TO SHIPPING INFORMATION

If you need to change your delivery information after placing an order, contact us as soon as possible.

We cannot guarantee that changes can be made once an order has been processed or dispatched.

INTERNATIONAL SHIPPING

At this time, Eccentric Wear Studios ships within South Africa only, unless otherwise stated on our website.

CONTACT US

For shipping and delivery enquiries, please contact:

Eccentric Wear Studios

📍 10 Nare Street
📞 063 268 7966
✉️ ghostlegendarygives@icloud.com

Last Updated: 20 August 2026